问题:有个美国客户上个月 6.26 号做完货叫他付尾款发货，一直拖着，期间回了说在度假，度完假回来付尾款，我们也跟他说过运费涨了很多的事，他置之不理拖了个把月才付尾款，现在让他承担一半的运费他不肯，还说要投诉我们要申请退款，这种情况该怎么办?回复思路: 这个时候你就要告诉客户申请的后果
1、我们肯定也会出示证据去证明我们没有错;
2、阿里巴巴判谁赢也还不知道:
3、不管阿里巴巴结果如何都会造成2 次交期推迟。
回复话术:
Dear Xxx,
Thank you very much for your kind reply.
I am very sorry but sure you have the right to claim from Alibaba, anyway after you claim to Alibaba,our company would:
- We will also show the evidence to Alibaba that we are doing the right things.
- Who will win the case will be decided by Alibaba.
- No matter how Alibaba will decide then we will have double delayed in the delivery
As your professional and responsible sales, I strongly advise you can try to take double considerationabout the solution(we share half and half of the extra shipping cost) that we offered so that we can havethis problem solved, thank you very much.
Please do trust we will not add the cost without reasons, now the shipping cost is very unstable, we alscdid what we should do to remind you again and again, we also have lost in the increasing shipping cost,So now your understanding is very important and highly appreciated. (Sure if you could support us inthis cost I would try to feedback you more in the future when you probably need from us).
Looking forward to your kind reply.
Best Regards,
Yours Xxx
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