问题:有个产品模板用错了，导致价格便宜了很多。现在有好几个客户下了单，但是发货的话很亏本，我要怎么开口让客户补运费比较合适呢?老师可以给个方案吗?
回复话术
Dear Xxx,
Thank you very much for your kind order about our Xxx Product in Alibaba.
I am very sorry but please share your best understanding that we made a mistake in the quotation which would result in very big lost for us, so the purpose of my email is to request if you could:1. Make up the lost $xxx extra? (We didn’t get any profits from it but just to cover the cost)2. Or you can also choose to cancel the order? If you help us then our company would love tocompensate you $10 without any condition, you only have to offer us your Pay Pal Account then we will
pay you immediately.This is the link of the order in Alibaba:XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX (lfyou didn’t accept the revise in theextra cost, please cancel the order)
Please share your best understanding too that the competition for Chinese factories is very big, our profits is very low, your help in the order would be highly appreciated and grateful by all of our Xxx Company.
Looking forward to your kind reply,
Best Regards,
Yours Xxx
未经允许不得转载：销售人 » 外贸业务要客户补运费，如何沟通呢
