外贸“有牌”产品让运费上涨,如何让客户补加运费

问题:有一个意大利的客户,购买了 100 个煎锅,由于我当时货代运费时,没有说明这个是“有牌”的产品,导致了后来运费高了不少、跟客户如实说明了议念费时,看有能够理起并补这其中一半的运费($50),但是客户拒绝了,也同了客户有没有其他的采购需求起购买的话,那么我们的第一个订单也就不补算了,但是客户说, 没有,我不相整你的其代任何产品,或者你把我订购的东西寄给我,或者我想要退款。同题是,这个我们确实是亏的如果出的话,而如果退款,其中包含的来回运费也跟亏的钱相差不多,这个情况应该如何处理比较好一点呢 ?

回复话术:

Dear Xxx,
I am sorry but I have to bring you a bad news that your order is controlled by China Custom, because it has brand and patent, but, luckily, we found a power agent to solve it, however, it needs more extra operate fee. Concerning your this order, actually, we don’t have any profit from this order, if we bear US$Xxx again, apologize that it is really hard, even if you choose new supplier and buy such kind of products, you also face the same case.
Sure, I think that I made a mistake, because I should inform you in advance and have such extra feer because I thought that we can have a good luck in clearing custom, and don’ t want you to pay more during such cooperation, however, the result is that I was wrong.
Anyhow, in order to decrease your lost, let both us pay half, how do you think ?
Thank you very much for your kind understanding.

Yours sincerely,
Xxx

回复话术2:
Dear Xxx,
l am very sorry, and I was wrong.
Concerning your this order with brand and patent, I should inform you in advance which need to pay extra operate fee if pass successfully from China Custom, but, I talked myself that we should have a good luck to pass, that is really foolish. The result is bad, it is a good and deep leson for me.
o, anyhow, we spent time and found a power agent who can help us clear custom in China, just need topay extra operate fee. I am sorry and have to say that we don’t have any profit from this order actually if we bear US$XXX again, it is really hard for me,in fact, I should pay this responsibility but not

company, after all, it is my fault, however, I don’t have such ability, please kindly give me your best understanding.
Supposed you choose new supplier and buy such kind of products again, you also face the same case So, how about let us ( you and me ) both bear this cost together ? Please please please forgive me
Thank you very much.
Yours sincerely,
Xxx

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