问题:在我们平时做外贸过程中我们最常遇到的情况就是客户“已读未回”，当然已读未回也可以分为很多种场景，比如第一封询盘发过去已读未回，问客户产品细节已读不回,报价后已读不回，聊着聊着已读不回，发了PI已读不回，催款后已读未回。下面我们先以发询盘过去已读不回为例: 比如客户给我们发了一条最常见的模板询盘(如下)：
Hi,
I’m interested in your product Outdoor Business Self-service Pizza
Vending Machines Cooking Hot Food Fully Automatic Smart Pizza
Vending Machines, I would like some more details.
I look forward for your reply.
回复话术
Dear Xxx,
Thank you very much for your kind inquiry about our Vending Machine.
This is Anna from XXXX Electronics, which is a professional manufacturer of Vending Machines with more than 20 years’ experience.
As per your inquiry I know that you are looking for our Pizza Vending Machine.In order to quote you the exact prices including shipping, I am very sorry but I still need your help to confirm some details;
- What capacity that you prefer? (We normally have 3 kinds: 48pcs, 56pcs, 72pcs or customized).
- What kind of payment method that you need? (We can make: Coin, Cash, Online Payment, Card Reader, we can help you to combine them as you need).
- How many pieces you are going to purchase? Please refer to the attachment for the picture of them so that you can make a better decision.
回复思维:报价前还需要确认的产品细节以问题形式展示出来 (PS: 问题一定要带着答案，客户只需要做选择题，一定要发一张图片辅助客户去确认产品细节，更直接更直观).
As long as you confirm the details above then I will send you the quotation details immediately.
Looking forward to your kind reply.
Best Regards,
Yours Anna
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