问题: 由于我们内部跟单同事不小心在装箱单中搞错重量了,导致业务员少收客户一半的运费,可是现在货已经出了。业务员和客户谈判,客户不太想补回运费。回复思路: 这种情况下，货已经发了。我们也不在理，丧失了主动权。我们剩下的就是只有高情商话术从人性的角度出发与客户进行谈判尝试将损失要回来，这个时候的话术就很讲究温度，温度一到，钱也就到了。
回复话术Dear Xxx,
I am very sorry to make you confused, please don’t worry, now the goods has been shipped and it is on the way to you, you will get the goods soon. (Here is the Tracking Number: xxxxxxx)Sure it is our mistake.
As business partner I really hope we can try to share the understanding and support each other to grow together further and longer, our company would beg your understanding on it. And see if you could try to make up the rest shipping cost for us, total $xxx more.(Please do trust we didn’t get any profits from the shipping cost, we just would love to cover our lost on it.
If you could support us in the shipping cost, sure our company would feedback you more in the future when you probably need from us.
Looking forward to your kind reply
Best Regards,
Yours Xxx
未经允许不得转载：销售人 » 外贸业务重量计算错误，运费收少了，找客户补差价
