问题:运费报价少收了客户的 50%，现重新收客户的费用，客户会很生气，该如何重新收取客户的费用呢?
回复话术
Dear Xxx,
I understand that you don’t want to pay extra money for first container, it is did our mistake and offererwrong price, even lower 50%, that is, we offered base on 3M but the final is 6M. You are so professionalthan us, I appreciated highly if you can point that before paying payment, however, we both don’trecognize that.
Even if you changed another suppliers, the final quotation is not the one you got and higher 50%. OK ，we paid what we made. But, please kindly give us you best understanding that if we pay another 50%higher again, how our company continue ? You don’t want to see that I leave from our company ? After all, these money should be paid by myself, but my salary is not enough to do that.
Please don’t push me a lot, a good and long business cooperation need mutual support andunderstanding, if you help me this time, I would like to help you in future.
So, anyhow, I paid money for my first mistake, but the second container, I have to ask you to pay extra money US$xxx. Otherwise, I have to face the risk of fired.
Thank you very much.
Yours sincerely,
Xxx
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