问题:当我们与客户之前发生了一点不愉快的事情后如何能够挽回客户?我有一个客户因为交期我们延了很久，走货的时候有点不愉快，现在我不知道怎么跟进比较好，客户的质量还是很好的，我还是想去争取一下，客户还有一部分的面料在我们工厂。回复思路: 只要你用心将三步曲搞透了就一样用三步曲解决问题(只要是跟进客户就是用跟进客户三步曲)
案例回复6：
Dear Xxx,
Wish you have a nice day and everything goes well.
I am very glad to see that you already received the goods of our Xxx Product order though we had some unhappy issues in the late delivery and shipping. (I hope our final products would help us to gain some positive feedback from your side). Please do trust we were always trying to solve the issues very hard,sure your patience and understanding was really highly appreciated and we are really grateful.
Life is always: we will cherish more when we experience more, we will become better and better after we experience more and more difficult.
I really hope the small issues would not be the barrier in our future orders, our company would love to request your chance to prove that we are improving, we would try to regain your trust by our effort,service, products.
As a long term business relationship, sure we would experience some happy and unhappy things, I hopethis would give us more courage to help each other to grow longer and further.
Looking forward to your kind reply.
Best Regards,
Yours Xxx
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