问题: 这个客人之前买了 15款产品，每个产品数量只有 3-5PCS，我们用心给他找产品报价后也满意下单了，但是本来是答应说是后面订单数量大一点，但是收到货后对包装不满意，因为是工具产品他数量少也没有定制包装，只能常规包装，所以运输过程中肯定会有破损，是海运，到了客人那边有些就压了，客人很不满意，昨天我道歉给他了，他说跟他的团队讨论下，今天就给我回复这个说是不能合作了。接下来我应该怎么办?
案例回复2：
Dear Xxx,
Thank you very much for your kind feedback and frankness in this order.
Today our company held a meeting of your order, sure our company could understand your decision,anyway, as a professional and responsible supplier, our company would love to try our last effort:
1. Would you please double confirm how much lost that you had in your previous order and our company would love to compensate for it.
2.Our company would love to say: we experienced the ‘difficult order” with only 2-3pcs for 15 models our company would really hope we could get “easier order” with more quantity for more models.
To make errors is human nature, anyway the more important is:we would cherish more after we experience more.
So our company would cheekily request please share us a chance to improve ourselves: please refer to the attachment for the pictures of the new package that we are going to improve in your new order. (
到客户信心是非常重要的)
The most proud thing for us is: to help our customers to grow from small to big.
The most honorable thing for us is: our customers help us to become better and better.
Your second chance would be very cherished by all of our company.
Best Regards,
Yours Xxx.
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