回复思路:客户5 年没下单了，怎么起死回生。这个时候最好是以总经理的身份写一封邮件尝试换回客户.
案例回复3：
回复话术:
Dear Xxx,
Wish you have a nice day and everything goes well.
This is the general manager of Xxx company.
Thank you so much for your kind feedback which made me realize that we had too much to improve, l do believe the ‘Negative Feedback’ from you and other customers would be the best catalyse pushing us to improve better and better.
“Blood” will be the best lessons that would never be forgotten in our lives. But only blood isn’t sure the best result for us, as God says“better late than never so I am writing this email to you and beg your last chance that is going to prove that we are still worthy of your trust, otherwise this would be our forever regret.
If we still “lose”your last chance, then I have to say that we deserve it. Please do trust I will follow your order by myself, there is a saying in China: we should stand up from where we fall.
So your last trust would be very grateful by our whole company. I do believe this would be our developmental milestone in our company history.
Sorry again for the ‘unprofessional service’ that we brought to you
Looking forward to your kind reply.
Best Regards,
Yours Xxx
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