问题:有一个订单 1552 美金,客户因为物流的原因一直没有收到货申请拒付通过了,但是拒付一个星期后客户的货被他签收了，我们也是货也没了钱也退了。有什么话术能让客户重新付款呢?
回复话术：
Dear Xxx,
Wish you have a nice day and everything goes well.
As per the Tracking Number that I could see that you already signed the goods from Xxx (比如FedEx),I do believe that no matter from the result, tracking record or any information you could get, you could
double confirmed that all the reasons that I mentioned to you before were all correct, as yourprofessional and responsible sales, I didn’t lie to you, just something during transportation were out ofour control and we were not trying to avoid our responsibility, this would happen during InternationalTrade, especially in this special Corona-virus period.
Anyhow, now you already received the goods, you also had your payment returned, the purpose of myemail is to:
- Please check the quality of the goods if they are the same as we agreed.
- If you don’t mind I would love to offer you some tips in the testing and inspection:1)XXXXXXXxxX.;2)XXXXXXXXXx.(这个一定要有，这种帮助客户的思维可以进一步在道德上压制客户)
- Last but not least:as business partner, if our goods and quality could meet your requirements, ourcompany really hope you could pay us the payment that we should get, total $xxx as contracted.
- Sure our company would love to offer you some compensation because of the late delivery, you couldshare us the compensation amount so that I can double confirm with our company.
Your reply to the feedback would be highly appreciated and grateful, thank you very much.
Looking forward to your kind reply.
Best Regards,
Yours Xxx
未经允许不得转载：销售人 » 外贸催款,货已签收客户拒绝付款
