问题:我们老客户正在下单一款产品，一个新业务员做EDM营销的时候给这个客户报了比我合同低于 10个点的价格，现在客户很恼火，我跟客户解释了是新业务员报错价格了，但是客户不相信还说我们骗他，而且他一直发消息质问我，请问我现在应该怎么办?(中东客户很难缠)。
回复话术:
Dear Xxx,
Thank you very much for your kind reply.
I can understanding your mood now, sure I really don’t know how to convince you now in the prices because as I mentioned that the email was wrongly sent by a green hand was really difficult to convince
you .
Anyway as a professional and responsible sales, I have to say it was really a mistake,1 do believe time would prove the real me.( Please do trust now my mood is more tough than yours, if you had the sameexperience I think you could also feel it).
I do believe now the most important is: I can offer you the right and good quality products with ourprofessional service so that we could make this order happen first, I will try to regain your trust andsupport with my quality and service .
Sure at the same ,you can also try to compare with other suppliers so that you would know that “I was now lying”,which was really a harmful sentence to me though l could accept it now.
Thanks again for your trust and support, I will not let you down.
Your feedback on it also helped a lot in my management job in our company
Best Regards,Your Xxx
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