问题:我有一个客户是做信保单的，发信保单给客户的时候货值加运费才 2200 美金，是现在要出货了海派的运费狂涨，现在需要 3700 美金才能发货，一下涨了 1500 美金，我现在要怎么跟客户谈呢?
回复话术:
Dear Xxx,
Thank you very much for your kind support in the new order of our xxx product
I am very sorry but please share your best understanding that now the shipping cost increased a lotcompared to the cost one month ago, the shipping cost I quoted to you was $ xxx, now it needs $xxx. (运费和涨价运费)
Please do trust we would not add the cost without reason, as long as we have the reasonable profits surewe would not charge from our customers. (As we would have very big potential risk to lose you or othercustomers with adding cost)
So please do trust to add the cost is the last step that we could do without other better options. Aslong-term business partners, we should help each other to grow together with reasonable profits so thatwe can work together further and longer.
Sure if you can support us in the cost, please do believe we would return more in the future when youneed help from us.
Your understanding would be highly appreciated
Best regards,
Yours Xxx
未经允许不得转载：销售人 » 外贸运费涨价了，如何找客户补差价
