问题:各位老师下午好，我这边有一个客户，是需要 1100 个充电宝，订单金额一万美金左右，报完价之后，客户回复说，想跟我们合作，并把竞争对手的单价和运费都告诉我们了关于产品我们可以以质量问题来回复，运费也比我们报的低很多。想问下各位老师，如果你们遇到相同的情况，怎么回复比较好呢?
回复话术:先去第一封邮件Dear Xxx,
Thanks a lot for your good information and your trust, we really appreciated, sure I also want to dobusiness with you soon. Please give me 1 hour and allow me to check with at least 5 express companyor different forwarders, and I would find a best best one for you.
接着第二封邮件
Dear Xxx,Thank you very much for your so kind patience and waiting time. I really appreciated it
After I double checked with 5 different forwarders, Ihave to tell you a truth that (你们产品的名称)isa special item with full battery, not only express channel is special but also cost is higher than thosecommon products, I am afraid that the competitor you consulted maybe a newer, and offered base oncommon products, however, once you confirmed order with them, then he or she charge you againfinally. Anyhow, please double confirm. Because I found 5 different express companies, the result arealmost close. Please see as following
Company A: Price US$XXX, delivery time xxxx daysCompany B: Price US$XXX, delivery time xxxx days一直到Company F: Price US$XXX, delivery time xxxx days
So, I don’t want to charge you later when we confirmed everything, so, the best one is XXXXX.If your another supplier can do cheaper, could you please let such supplier tell you the express nameand then we can look for them by ourselves, you know that we don’t earn money from freight, we jushope that can ship out goods to you on time and save your money.
Thank you very much for your kind understanding and help.
Yours sincerely,Xxx
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