问题: 做外贸过程当中我们经常要寄样品给我们的客户，所以经常要出现我们要跟进客户样品测试进度或是测试结果，那要如何跟进客户才能更好地撬动客户呢?之前在展会加了个国内客户，寄了样品测试，之前说还没有测试，后来就不回信息了，连一个女孩在等待也发过去了都不回信息。现在怎样可以让他回信息呢?回复思路: 跟进客户的时候要有点撬动客户的点，看了不回往往是我们没有撬动客户的点，也就是写的邮件要让客户看到了邮件不回都要觉得不太好意思，而且跟进样品单的时候
不太能空洞，像什么How is the testing? Any feedback of the testing等等。
回复话术:Dear Xxx
Wish you have a nice day and everything goes well.
Time flies, it has been some time after you received our samples, I have to say “thank you”to yourpatience which was really helpful for us to confirm the sample order and your negotiation skills are stilvery impressive.
I would love to write this email and confirm if you need some help from our side after you receive thesamples, here are some tips about the sample testing ,which I would love to offer you:
1.XXXXxXxxxxxxxxxxxxxxxx
2.XXXXXXXXXxxxxxxxxxxxx
There are some tips that we test the samples without professional equipment, I hope this would behelpful for you.
Sure a good business needs more communication, as a professional and responsible sales, I think Ishould have something that you may probably need.
We have already spent so much time in this order I do believe both of us would love to make our effortto be more valuable, right?
Looking forward to your kind reply.
Best Regards,
Yours Xxx
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