问题:当我们遇到不愿意付手续费的客户，如何利用话术说服客户接受?老师好，我们信保订单加了栏银行手续费，有个客人纠结阿里巴巴上面的手续费应该是我们付的，而不是他来付，有没有关于客人不付银行手续费的话术呢?
回复话术:
请看下面针对不同程度上应对客户不愿意付手续费的话术
客户说:为什么有手续费?This is not charged by us but charged by Alibaba, each payment we received from Alibaba who wouldcharge us 2% extra cost, please refer to the attachment for the picture of it so that you can doubleconfirm.
客户说:我们这边也付手续费呀I am very sorry but please share your best understanding that we only have 5-8% profits in this orderso 2% is very important for us, your understand and support is really highly appreciated.
客户说:我就只付我这边的Ioday I tried to apply this to the leader of our company who would love to support you in this order, sowould you please confirm if you could share half of the cost only 1%.
客户说:你收手续费我就不下单了
OK, today I double confirmed with the leader of our company who finally decided to bear this byourselves, but next time please try to pay this extra cost, as business partner we should try to help each
other to grow with reasonable profits. Sure accepted the purchase, and we wll pay by Alibaba Trade Assurance (2% extra Bank Cot)
客户接受
please send us the product prices in case we will take more quantity, and he shipping details as well
未经允许不得转载：销售人 » 外贸业务遇到客户不愿付手续费
