问题:上次问您的那个秘鲁客户订单，话术发过去后，客户还是要求 8-10 个点折扣，我们后面是有给了2个点折扣和 3000 美金配件,客户差不多接受了，现在客户要求说付 20-25%的定金，但是我们一般是收 40%定金的，可以麻烦老师指导一下情商话术让客户接受吗?谢谢。
回复话术
Dear Xxx,
I am sorry but I have to bring a bad news for you : -(
Today, our material supplier told us that the cost has increased a lot, because the second Outbreakhappened in Hebei China affected a lot much, especially logistics, even it’s going up in coming days
That is, our material supplier require us to pay the cash and 100% prepaid, this is very hard for us now.lead to we don’t have any other choice to let you pay 40% deposit. So, please kindly understand ourhard status, if have any possibility next time, we would do our best to meet your need.
Your biggest support and kind understanding would be highly appreciated. Thousands of thank you.
Yours sincerely,
Xxx
外贸客户要降低定金
