问题:我有一个客户今天被我催着付款，说现在订购可以马上安排发货，现在客户付款了，实际上工厂已经放假了，我们在春节前是无法发货的，现在有什么话术可以解决吗?
回复话术:Dear Xxx,
Thank you very much for your kind support in the payment
I am very sorry but today we had a customer from Xxx cleared all of our stock (buy them all in once),and your payment was confirmed later, so now I need your best understanding that we probably couldn’tship your goods before our Chinese New Year Holiday. Please don’t shout to me like “you are a liar”sure I am not, I am only a small sales girl who would love to offer you my help. So would you pleaseconfirm if you could accept that we ship you the goods after our Chinese New Year Holiday when wecame back, around xxx Feb.
If yes, I would give you one piece of Secret Gift related to me as compensation. (ship together with thegoods). Sorry again for the unexpected “out of stock”.
Looking forward to your kind reply.
Best Regards
Yours Xxx
外贸催客户尾款
