问题:我的一个客户的一个订单原本交期是 10 月 8号，但是7号我们的配件回来发现有很多不良品，于是我当天跟客户说了延期一周(当时有提供配件不良照片给客户)，客户一直没有回复延期是否OK，等到 13 号下午的时候客户回复说这个订单的货做好之后要我们承担运费寄出，我有跟客户沟通，但是客户还是坚持要我们出运费。现在算下来运费比货值还要高,其实这个客户的订单我们一般不轻易延期。这次也是因为配件不良品太多才跟客户说的延期现在我也不知道该怎么回复客户，急待您的回复，非常感谢。
回复话术:Dear Xxx,
Good day. I wish everything goes well in your side
In fact, I understood your feeling that you are not happy for this delivery delay, apologize again forbring inconvenience to you this time, and we would keep on time for further cooperation as same asprevious orders, you can image that we have cooperated 5 years, during previous orders, our delivery isalmost 99.8% on time, yes ? Our business is not only one time but in the long time,If you can help us this time, we would do same too as long as you need us in future
Especially, the delivery delay caused by material supplier whose part doesn’ t work well or matchwell, however, in the other hand, we are responsible for your quality system, otherwise, we don’t telyou truth and let goods go away from our factory, please kindly consider our sincerity and serious onbusiness cooperation.
Luckily, after we double check all devices carefully one by one and the parts work perfect, so, we wouldlike to tell you that we can ship out your order today, just could you please help us confirm the shippingcostthen you payat the end of this month.(客户什么时候付你们就怎么写)
I am always here to give you best service, if you need me, just feel free to tell me.
Thousands of thank you very much for your kind understanding.
Yours sincerely,
Xxx
未经允许不得转载：销售人 » 外贸交货延迟，客户要我们承担运费
