问题: 做外贸过程当中我们经常要碰到拖交期的情况，有拖短交期的也有拖长交期的,无论是哪一种，大忌都是没有一次性拖到位(也就是拖了又拖从而消耗掉客户的耐心，所以拖交期一定要一次性拖到位)。有一个阿塞拜疆的客户，这个客户之前付款-直付不过来，客户第二次付定金款的时候，跟我们说为了不影响交期，我们工厂安排的订单要开始生产，为了不给付款造成意外我们就直接同意了。后来 5 天左右，款到账了，客户问交期，因为是新品，说大部分产品 20天，一个需要磨具的是40天，但是工厂跟我们签的合同直接从 20天改成50天了(说有一个尺寸也需要开模)，现在距离客户付款已经过了快 20天，客户以为他的货要生产好了。准备让我们发大部分货物，40 天的那个空运，但是我们的大部分产品还没开始做新的交期是 7月8号，跟客户说了之后，客户很生气，说我们的拖延让他们的生产停止了.还威胁我们要退款。针对这种情况，我用什么话术让客户不生气，接受我们的新日期?
回复话术:
Dear Xxx,
Wish you have a nice day and everything goes well.
I am very sorry for the late delivery, after we received the Fabric raw material from our supplier aboutyour order, we found the raw material couldn’t meet our standard quality, our supplier also explainedthat there was some difference in this lot
We held a meeting of your order immediately with our production department, after some tests wedecided to return the raw material and requested our supplier to make the new one with standardquality, this is the main reason why we have to delay the delivery around 25-30 days.
At this moment your understanding is very important and highly appreciated, please do trust we are notthat kind of supplier who pursuit profits only,I have to keep offering you the right products with rightquality, this is also the main reason that you would keep buying from us.
Sorry again for the delay.
Best Regards,
Yours Xxx
未经允许不得转载：销售人 » 外贸交期延后，客户要退款
