问题:货物寄了后,物流一直没有更新怎么办?回复思路: 这种情况下只要能将事件事情解释清楚再加上一定的情商包抄话术基本上能解决问题,这种情况下大部分业务员都没有办法将事件事情解释清楚,所以才会导致慢慢消耗完客户的耐心
回复话术
Dear Xxx,
Wish you have a nice day and everything goes well.
About the late delivery of the Masks, please try to share your best understanding and do trust:l. We shipped on time in the first time on 24th April, but our forwarder returned to us on 8th May.2. We shipped for the second time on 9th May immediately after we got the return from our forwarderby EMS and we gave you the Tracking Number at once.3. Our company is always trying our best to solve it, anyway in this special Corona-virus period, therewere a lot that we couldn’t control.
4, We are the one who most hope you can receive the Masks immediately. Our heart is the same angryand anxious, maybe much more than you.
5.We keep pushing much more to our forwarder, at least triple a day.
6.We are not the business company who charge you more for late delivery like the “Speculators”though we paid much more in the shipping cost for the second shipping, we just would love to ship thegoods to you as soon as possible.
As business partners really hope you could share your best understanding on it, your trust and supportin this order, sure our company would return you more in the future.
Best Regards,
Yours Xxx
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