问题:我有个客户，报价报的是比较便宜的材质，但是当时报价我没有注意到这一点后面客人下了样品单要打样，我选了一种比较好的材质去打样了，现在客户要下单，我们重新评估价格之后发现之前给他报的那个价格不可取，但是客户刚叫我给他发PI，这个节骨眼重新涨价，客户也很难接受，不涨价，只能用之前报价的材质去做才不会亏，但是十月份把样品实物寄给了客户，他手上有样板，如果我们换材质，他也会注意到的。我该怎么办呢?
回复话术:第一封邮件话术
Dear Xxx,
I am sorry and have to tell you a bad news for you today
The sample you got and ready to confirm order, whose material supplier we cooperated 5 years areappeared and don’t have any response suddenly when we want to communicate more details for thisnew order.
That is very rare status in our previous cooperation, but, except for surprise, we are looking for newmaterial suppliers as instead, just please kindly give us some times.
Sure, we have others suppliers as second or third replacement, but, comparing quality and cost, the firsone is more competitive, even though it is out of our control now, but please kindly give us 1 more dayto find the best one.
Besides, our whole company and accordingly dept. have been holding meetings and take care much forthis project.We are very serious.
Thousands of thank you very much for your kind understanding.Yours sincerely,Xxx
第二封邮件话术
Dear Xxx,
After my all colleagues effort from purchase dept., we found replacement finally, that is, use samematerials and keep as full same quality as the sample you got, even, the delivery time can be controlledwithin 28 days, besides, he promised us that can compensate by day if beyond fixed delivery time.However, the final product cost is US$1.55/pc.
In my opinion, it is available to do a perfect sample first then discuss again, supposed the samplequality is better than previous one, it is a better chance. How do you think ?
Yours sincerely,Xxx
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