问题:最近由于钢材取消了 13%的退税,相信很多人都遇上了要涨价的问题,特别是当客户问到了“为什么降价的时候你没有通知我呢?”题的时候我们要怎么回复?
回复话术:
Dear Xxx,
Thank you very much for your kind reply.
Please do trust normally the cost would have stable increasing and decreasing:
- When I had the slight increasing, I didn’t charge from you.
- When I had the slight decreasing, I didn’t inform you either
Sure I can totally understand your concerns, as your supplier in the past 10 years, we also supportedyou many times on the cost again and again, I really hope you could share your best understanding thatthis time is really important for us. (huge increasing in the cost at least 13%).
I can promise as long as we have any decreasing in the cost I will inform you in the first minute.If you could support me in this order, sure l would feedback you more in the future when you probablyneed from us, thank you very much.
Looking forward to your kind reply.Best Regards,Yours Xxx
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