问题:因无法正常出货，客户要求退款。
回复话术:
Dear Xxx,
I am really upset when you refer this requirement of returning the rest money to you, in fact, we are not one time cooperation, you are very familiar with the style who I am and what kind of our companyproduct quality.
Actually, during business, each company would face a problem or trouble in some time more or less, as long as different parties consider the position each other, I believe that business will be not the small one but bigger and faster, how do you think ? That is, if you can help us this time, we also would like to help you in future.
So, please kindly understand that our hard status now, we would remember your favor forever, if you need me one day, I would do.
Thank you very muchYours sincerely,
未经允许不得转载：销售人 » 外贸客户延迟发货，退款如何发售后邮件
