做外贸过程当中我们经常会遇到一些情况就是我们因为市场原因不得不给客户涨价。但
是这个时候客户经常会不同意甚至会对我们发飙，业务员要站稳姿态，不要自己吓自己。问题:有个老客户对价格非常敏感，上次下单的时候因为材料涨价涨了客户差不多 3USD.客户非常生气，但是用过您的涨价话术跟客户解释,后面客户也才缓下来最后确认了订单，现在订单因为材料的问题已经2个月还没给客户交货,客户前两天又下了新的订单但是这次价格又因为其他原因涨了有 5USD+(相当于到现在产品一共涨了将近9USD,差不多45%),我想着直接发报价和PI过去给客户，客户看后肯定要发飙的，所以想发邮件过去的时候先跟客户说点什么，让客户心里有底，我想着如果像之前那样解释没什么诚意，想了很久无从下手，请问下您这封邮件内容应该怎么写好?谢谢!
回复思路:涨价是很正常的商业行为，我们又没有骗客户钱，不要降价就理直气壮，-涨价就自己吓自己，大家讲道理的。利用下面话术直接告诉客户涨价了。
回复话术:
Dear Xxx,
Thank you very much for your kind support in the new order of our Xxx Product
I am very sorry but please share your best understanding that the price of our Xxx Product keeps goijup again, now the best price I can offer to you is $xxx/pc based on xxx pcs about the new order.So would you please confirm if the update cost would help us to have the order confirmed?
Please do trust this is the same for all of the customers in China, it is the unavoidable market rule.
Sure as long as you confirm the order with update cost then I will send you the Pl with order details for your double confirmation, thank you very much.
Looking forward to your kind reply.
Best Regards,
Yours Xxx
