这个时候我们可以站在大公司角度来拒绝客户的要求 (特别是当客户说他们是大公司来压我们的时候我们要说得比他公司还大去反将客户):
Dear Xxx,
Thank you very much for your kind reply
am very sorry but please do share vour best understanding that vou are notdoing business with me only, you are doing business with my company, everycompany would have the related regulation (just like your workers cannotchange the rules as they like, they have to follow).
Please do trust I won’t haveto convince our company in the totafree samples as all of our 45 sales are enjoying the same sample policy, I amtrying my best to make the order better for both of us, a fair business wouldhave assurance for both parties, really hope you could share your bestunderstand on it. (l think most small companies could send the free samplesas they like. You are a big company, that means you also need a big companyto offer you the services and goods)
So would you please try to double confirm your company about the samplesure my last effort to convince our company to return you 1.5 times of thesample cost in our bulk order.
Looking forward to hearing from you soon
Best Regards
Yours Xxx.
翻译:
亲爱的 Xxx,
非常感谢您的回复
非常抱歉,但请分享您最好的理解,即您不仅仅是在与我做生意,您是在与我的公司做生意,每个公司都会有相关的规定(就像您的员工不能随心所欲地更改规则一样,他们必须遵守) .
请相信我不必说服我们公司提供免费样品,因为我们所有 45 位销售人员都享受相同的样品政策,我正在尽我最大的努力使订单对我们双方都更好,公平的业务将为双方提供保证,真的希望你能分享你对它的最佳理解。 (我想大多数小公司都可以随心所欲地发送免费样品。你是一家大公司,这意味着你也需要一家大公司为你提供服务和商品)
因此,请您尝试再次确认贵公司关于样品的情况,确保我最后一次努力说服我们公司在我们的批量订单中向您退还样品成本的 1.5 倍。
期待很快可以收到你的来信
此致
你的 Xxx。
未经允许不得转载:销售人 » 外贸业务客户不愿意付样品费怎么办-2一封让客户拒绝不了的邮件