问题:我想请问: 春节期间客人下了订单，刚开始我跟他说了年前发不了货，他觉得没关系，过了几天又说要退款，这样怎么回复客人比较好.
回复话术:
Dear Xxx,
Thank you very much for your order, please also kindly give us your best understanding, for your new order, we would pay much more attention and put it into production line in prior, that is, you will the first partner to get your order once we back from CNY holiday, whether it is good for you ?
I really want to express it that we don’ t want to lost you, and please give us chance to prove it that we can do better and better.
Thousands of thank you very much
Yours sincerely,
未经允许不得转载：销售人 » 外贸因春节延期发货，客户要退款
