当客户跟你说公司出了点事要延迟下单一封邮件找出背后的原因

• 这个时候的大忌就是:
• 1-用空洞洞的话术简单安慰客户;
• 2-盲目空洞的等待;
• 3-继续硬绑绑催单，应该要以高情商话术以关心撬动客户订单:
• Dear Xxx,
• Thank you very much for your kind reply
• am very sorry for my continuous “disturbing”, as business partner we arein the same boat to help each other to grow together, especially when oneside is in the difficulties.
• Sure now it is very important time for both of us, a good business needsmore communication and a good business also needs help from eachother.
• lf possible and you don’t mind would you please share me what kind ofdifficulties that you are meeting so that I can offer you the help with myprofessional international business knowledges or experience. dobelieve I should have something that you may probably need from, or evenas friend, I will be very happy that if you share me some friend-words, nomatter how, sometimes some words are also a kind of comfort.
• Please do trust we are open to any suggest which would help us to movethe order forward, what’s more please do trust business is always not onlybusiness..
• Looking forward to your kind reply.
• Best Regards
• Yours Xxx.
• 翻译：
• 亲爱的 Xxx，
• 非常感谢您的回复
• 非常抱歉我不断的“打扰”，作为商业伙伴，我们是同舟共济，互相帮助，共同成长，尤其是在一方有困难的时候。
• 当然现在对我们双方来说都是非常重要的时刻，一个好的生意需要更多的沟通，一个好的生意也需要彼此的帮助。
• 如果可能并且您不介意，请与我分享您遇到什么样的困难，以便我可以用我的专业国际业务知识或经验为您提供帮助。相信我应该有一些你可能需要的东西，甚至作为朋友，如果你能分享一些朋友的话，我会很高兴，不管怎样，有时候一些话也是一种安慰。
• 请相信我们对任何有助于我们推进订单的建议持开放态度，更重要的是请相信业务永远不仅仅是业务..
• 期待您的回复。
• 此致
• 你的 Xxx。

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