外贸业务接手离职同事的客户如何追单一封让客户不得不回的邮件

做外贸的过程经常会遇到业务离职转新人跟进的情况，但这种过程如果处理不好就有可能会因此流失一些客户，这种情况为了增加成功率，一定要利用“高层身份”介入，利用经理的身份给客户写一封邮件:
Dear Xxx,
Wish you have a nice day and everything goes well
This is Xxx, the sales manager of my ex-colleague Ms. Xxx (the sales whocontacted you before) and Ms. Xxx (the sales who is contacting you) from XxxCompany.
Today our company held a meeting of our potential VIP customers in the pasthalf year, sure you were one of them.read all of your communication record carefully and I know that you hadconfirmed one order of our Xxx Product with my ex-colleaque Ms Xxx who alsosent vou the PI for confirmation. (Here l attached the PI with order details againfor your double confirmation)
am vervam a little worrv about the order that ourcompanvdidnoffer you the enough help to finalize the order, sure if you still had some otheldifficulties or concerns, please must share them with me so that l can offer youthe help with my professional knowledge and experience, I do believe I shouldnave something that you probably need from me
f the order were canceled just because of my un-enough help, I would feel veryguilty, especially we already spent so much time in this order, I do believe bothof us would love to make all of our effort to be more valuable
Looking forward to your kind reply.
Best Regards
Yours Xxx.

翻译：

亲爱的 Xxx，
祝你有美好的一天，一切顺利
我是Xxx，我的前同事Xxx女士（之前联系你的销售）和Xxx公司的Xxx女士（现在联系你的销售）的销售经理。
今天我们公司召开了过去半年潜在VIP客户的会议，您肯定是其中之一。仔细阅读您的所有沟通记录，我知道您已经与我的前同事Xxx女士确认了我们Xxx产品的订单。还向您发送了 PI 以供确认。 （这里我再次附上带有订单详细信息的PI，以供您双重确认）
我真的有点担心我们的公司没有给你足够的帮助来完成订单，当然如果你还有一些其他的困难或疑虑，请务必与我分享，以便我可以用我的专业知识和经验为你提供帮助，我相信我应该从我这里得到你可能需要的东西
如果因为我的帮助不够而取消了订单，我会感到很内疚，尤其是我们已经在这个订单上花费了很多时间，我相信我们都会愿意让我们所有的努力变得更有价值
期待您的回复。
此致
你的 Xxx。

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