问题: 做外贸过程当中我们经常会遇到一些情况就是我们的货出了问题，客户投诉或是要申请退款我们要如何应对?这个时候一般是我们要将坏事变成好事，让客户先提出赔偿方案我们再伺机而动。
我们另一个老加拿大老客户，这次我们寄了船样给她，这款花型是返单，之前做过,然后她说这次船样的颜色和原样颜色相差很多，表示不能接受这个颜色，要取消。我们对比了原样的颜色和后来大货做过的颜色，发现这次做的颜色和上上次订单差不多,但是会更深一些，不过上上次订单的时候，客户发现了这个问题但也接受了那个颜色，所以这次的颜色和原样相差越来越远了。但是我们布料也都做好了，所以我们现在想提供两个方法给客户:1.打折 5%给客户，请她帮我们接受这次的颜色。2.让客户把这次的颜色当-一个新颜色买走，但也打折 5%。您看我用下面这封邮件可以吗?
回复话术:
Dear Xxx,
Thank you very much for your kind reply!
Anyway the last luckiness from God is they are still complete products, I really hope we don’t waste them but try to sell them and make full use of them.
Today our company held a meeting of your order and our company would love to request your best understanding and our company would take our responsibility, anyway our company would love to request you to accept this order and sell them with some discount and you could tell us your condition so that our company would double confirm and try to find out a better solution for both of us.
Your reply on the understanding and support would be highly appreciated and grateful, sure now the solution for both of us is the most important.
Looking forward to your kind reply.
Best Regards,
Yours Xxx
未经允许不得转载：销售人 » 外贸客户投诉要退款,如何发售后邮件
