外贸业务客户清点货物时发现少货怎么办

• (前提是我们查了监控确实没少装)
• 这种情况跟客户争一定不是最好的选择，争赢了也是输，更好的解决方案是“将坏事变成好事”少的货在新的订单里赔以绑定客户新的订单，金额小就一单赔，金额大就分单赔，赔到客户不好意思不下新单，这才是 Supelsales 应该做的事情
• Dear Xxx,
• Thank you very much for your kind reply.
• Today our company held a meeting of your order specially our company would loveto request your best understanding that:1. After our double confirmation with monitoring video, we really put the rightquantitv.2. It would be probably the less quantity happened during shipping
• Anyway as long term business partner, I do believe both of us would think now themost important is not the find out who is wrong or who is right, the most importantshould be how we help each other to solve it. so our company would love to give thesolutions as below:
• We would love to take our responsibility to compensate vou these cartons with
• amount $xxx2. As business partner we also would love to request your best understanding thatwe only have around 5-8% profits in your order, would you please confirm if youcould accept to compensate in our next order?(如果金额大就: to compensatewith 5% deduction in our new orders until it is all deducted?)（xiaoshouren.cn）
• lf you could share your best understanding and support, sure our company wouldfeedback you more in the future when you probably need from us
• Looking forward to our kind reply
• Best Regards
• Yours Xxx.
• 翻译：
• 亲爱的 Xxx，
• 非常感谢您的友好回复。
• 今天，我们公司专门召开了您的订单会议，我们公司很乐意请求您最好的理解：1。经过我们和监控视频的双重确认，我们确实放对了quantitv.2。这可能是运输过程中发生的数量较少
• 不管怎样，作为长期的商业伙伴，我相信我们俩现在都会认为最重要的不是找出谁对谁错，最重要的应该是我们如何互相帮助解决问题。所以我们公司很乐意提供以下解决方案：
• 我们愿意承担我们的责任，以补偿您这些纸箱
• 金额 $xxx2。(xiaoshouren.cn)作为业务合作伙伴，我们也很想请求您最好的理解，我们在您的订单中只有大约 5-8% 的利润，请确认您是否可以接受在我们下一个订单中进行补偿？（如果金额大就：以扣除 5% 的费用来补偿在我们的新订单中，直到全部扣除？）
• 如果你能分享你最好的理解和支持，相信我们公司会在未来当你可能需要我们的时候给你更多的反馈
• 期待我们的回复
• 此致
• 你的 Xxx。

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