问题:我的那个客户，跟他说过，纸筒的衔接处不是那么的完美，但是不影响整体的美观，但是他的要求比较高，就觉得有瑕疵。然后我跟他说可以给他重新做，交货期大概是 15天，他也不接受，觉得时间有点长。 (重做的话，供应商都不敢保证质量会不会比现在的好。)现在客户有点生气，我应该怎么安抚他，然后让他接受其他方案呢，他是中间商，我们是站在他的角度帮他考虑的。
回复思路: 站在客户的角度上说，让客户给予更多的时间。
回复话术:
Dear Xxx,
We are so so sorry for bring such trouble and inconvenience to you, and it is very shame for me to askyou to give me this favor again, however, I have to say that please give me a last chance.
May I ask whether you can use it without package, and we would love to return this money to you evenif it is not a big money, but, as long as decrease your any loss, we would like to try.
If the solution 1 is not available or reasonable, we would bear extra cost by ourselves to let another new printing company print again, just could you please give us more than 8 working days ( previous communicating result is 15 days,we has pushed much on this new supply ),considering it is hot season and with Christmas holiday coming,almost companies produciton line is busy, so, we did try our best to persuade to agree with 8 working days. Please please please give us your best understanding about it. I really appreciated for your kind understanding and thousands of thank you for your help this time, once day, if you need help from me, I would remember this moment and would do.
Once again, thanks again and again.
Yours sincerely,
Xxx
未经允许不得转载：销售人 » 外贸跨境生产中产品瑕疵如何与客户售后
