外贸发错样品如何回复客户

案例1发错样品

问题:老师，我们发错样品了，客户需要DVD的，但我们发了显示器，如何减少我方损失不让客户退回来让客户自行解决，毕竟只是样品。回复思路:
道歉，如果产生的问题客户也有责任，在顾及客户的面子下间接的提出来。
回复话术:

Dear Xxx,
I am so sorry for my mistake, I didn’t recognize that you need a headrest DVD actually, I just noted yourdirect product order link from Alibaba inquiry, in fact, as you got, HM866-MP5 is just a monitorwithout DVD function, apologize you for bring such big inconvenience. But, in order to decrease yourlost, may I forward three solution as following:

1. Could you help us try to sell this monitor in your market, because the returning freight is expensiveeven much higher than the worth of product itself.
2. If nobody buy it, do you mind to use it and connect DVD player, whose video will transfer toHM866-MP5,you still can watch DVD program, how do you think ?
3. If you don’t like it at all, of course, we accept that you return it to us, just could you please pay theshipping cost in advance, then, we remove the cost from your new order DVD player. we willrecommend another model with DVD player, but it’s not the same appearance with HM866-MP5
   I wait for your final advice.
   Yours since

尊敬的Xxx：，

我很抱歉我的错误，我没有意识到你实际上需要一个头枕DVD，我只是注意到你从阿里巴巴查询的直接产品订单链接，事实上，正如你所得到的，HM866-MP5只是一个没有DVD功能的显示器，很抱歉给你带来了这么大的不便。但是，为了减少您的损失，我可以提出三个解决方案如下：

1.你能帮我们试着在你们的市场上销售这种显示器吗？因为退货的运费比产品本身的价值高得多。

2.如果没有人买，你介意使用它并连接DVD播放器吗？DVD播放器的视频将传输到HM866-MP5，你仍然可以观看DVD节目，你觉得怎么样？

3.如果你一点都不喜欢，当然，我们接受你把它退还给我们，只是你能提前支付运费吗，然后，我们从你的新订单DVD播放器中扣除费用。我们将推荐另一种型号的DVD播放器，但它与HM866-MP5的外观不同

我等待你的最后建议。

您诚挚的：，

Xxx

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