问题: 我们遇到一个秘鲁的客户。下单时候谈好了CIF，现在货已经到港有一阵子了，客户觉得目的港费用太贵一直没有提货，并且要用差评来威胁我们给她金钱补偿。遇到这样的客户该怎么处理比较好?
回复思路: 以后不要走太便宜的海运，羊毛出在羊身上，不然就会出现这种情况，这种费用对客户来说确实比较高，建议承担一半，但是在新订单里补偿。(这是五雷心符里学的缺点型逆向思维将坏事变成好事)。
回复话术:
Dear Xxx,
I am very sorry to hear that, at the same time we can also understand your concerns.
Today our company held a meeting of your order and our company would love to support you about thisorder:
- No matter how much we share the extra cost, please note that this is a favor rather than aresponsibility.
- Our profits in this order is also only 5-8% profits, so this amount is also very important for ourcompany.
- So our company would love to share half of the cost ($xxx) which would be deducted in our next
order.
Last but not least: this cost is not charged by our company, we didn’t get any profits from it either As business partner, our company made a decision to share the cost, now our company also need your help in the understanding so that we can help each other to have this problem solved. (Sure, next time I will double confirmed with our forwarder about the destination cost firstly before shipping)
Your trust and support would be highly appreciated and grateful, thank you very much.
Looking forward to your kind reply.
Best Regards,
Yours Xxx
未经允许不得转载：销售人 » 外贸客户不提货,如何发送提货售后邮件
