问题:三月出了一批货，部分款式出现了几件抽纱。客户要全部退款回复思路:底线原则必须坚守。
回复话术:
Dear Xxx,
Apologize for bring such trouble and confuse because of 10pes items.
We would give you some compensation, even if we don’t get your return items, and you know that our
company warranty service process for replacement or return money is base on getting real products notfrom pictures.
Besides. please kindly put your best and kind understanding on it, the total order’ s quantities are 416pcs, that is, the rest quantities quality is nice, right ? Even, from our shipping record, there are not defectives but perfect, so, please double check whether it is human factor and somebody use strong physical strength to wear it.
So, we are sorry but have to say that we can not accept all money return back. My solution is that we give you 10pcs money back.
Yours sincerely,Xxx
未经允许不得转载：销售人 » 外贸质量问题，客户退款如何发送售后邮件
