外贸业务老客户“移情别恋”了怎么办?

• 这个时候一定要想办法先套出背后原因再进行下一步:
• Dear Xxx,
• Wish you a nice day and everything goes well.
• Today our company held a meeting for you specially to make thesummary of your order status, we found that there are xxxmodels (xxxxxxxxxxx) without orders for at least 9 months since
• from Jan 2022Our company believes there must some reasons resulting thischange, so the main purpose of my email is:1.Show our best thanks to your support in the past xxx years, soour CEO Mr.Xxx decided to give you a personal present to showour thanks, if you don’t mind, we would send this present togethelwith the goods
• 2.lf possible and vou don’t mindwould vou please share us thereasons whv the xxx models would beremoved from your orderist? (We would be afraid that we didn’t give vou the enough helpresulting in this).lf we didn’t know the reason then we didn’t knowhow to help you better, your help in it would be highly appreciatedand helpful for us to figure out a better solution for both of us.xiaoshouren.cn
• Sure a good business needs more communication, one of ourproudest things is to help our customer to grow from smallbusiness to big business, from big business to bigger and biggelbusiness..
• Looking forward to your kind reply.
• Best Regards
• Yours Xxx.
• 翻译：
• 亲爱的 Xxx，
• 祝你有美好的一天，一切顺利。
• 今天我司专门为您开会，对您的订单情况进行汇总，发现有xxx款（xxxxxxxxxxx）至少9个月没有订单
• 从2022年1月起我们公司认为一定有一些原因导致这个变化，所以我发邮件的主要目的是：1.感谢您在过去的xxx年里对我们的支持，所以我们的首席执行官Xxx先生决定送您一份个人礼物以示我们谢谢，如果你不介意的话，我们会把这个礼物和货物一起寄

2. 如果可能并且您不介意，请与我们分享 xxx 型号将从您的订单中删除的原因吗？ （我们担心我们没有给你足够的帮助导致这个）。如果我们不知道原因那么我们不知道如何更好地帮助你，你的帮助将非常感谢并帮助我们为我们双方找出更好的解决方案。
   当然，一个好的企业需要更多的沟通，我们最自豪的事情之一就是帮助我们的客户从小企业成长为大企业，从大企业成长为越来越大的企业。
   期待您的回复。
   此致
   你的 Xxx。

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