问题:想要请教您1个问题,有个客户之前下了订单，她收到衣服之后觉得面料不好，给了我们差评,之后也在积极沟通，用了很多方法比如折扣，重新寄样等等。对方一直没有取消评论。信息已读未回。 想问一下有没有什么技巧和方法应对这种给差评客户?
回复话术: 这个时候你没办法控制客户怎么评价或者评论你们，但是你可以控制和引导看的其他客户，所以你出的话术绝对是让其他人认为你说的是合情合理的。
Dear Xxx,
Apologize you for letting you unhappy. Anyhow, we should do better and better next time.
Just I am afraid that we have some misunderstanding about this order, actually, from your favourite finally, I understood that you need high level quality items, in fact, we have better version, just the cost is different, how about we delivery new sample to you again ?
Thank you very much for your kind understand and appreciated it if you can give us a chance again,and we believe that our cooperation can do better and bigger.
Yours sincerely,
Xxx
未经允许不得转载：销售人 » 外贸国际站如何让客户取消差评
