问题:我们有个客户还比较优质，做了两款不同工艺的货，需要的尺寸都是一样的。结果做出来寄给客户之后，两个工艺的尺寸不一样。导致客户要重新下一个订单来弥补之前的问题。客户发现问题之后第一时间跟我们说明了问题点，并且拍照给我们看了。确实是我们的生产问题导致的。客户现在的态度是没有责怪我们，也没有提出需要我们赔偿。像这种情况，我们是否要主动提出给客户新的订单折扣呢?
跟客户道歉并给出我们的诚意，我们跟客户说我们愿意多做一些货送给客户 (还可以抵扣一部分金额，或是付一部分运费，或是其它对客户有价值的东西，比如说优惠卷等)
回复话术：
Dear Xxx,
I am very sorry for the differences of products, we also brought you the trouble and lost, today our company held a meeting of your order and we also found out the reasons.
I am very sorry but please share your best understanding that as business partner, our company really hope we could help each other to lessen the lost for both of us, so our company would love to give the advise:
- You keep selling the Xxx with less cost. (Please don’t waste them, they are still a complete scarf withstandard quality, the printing information are all correct).
- Our company would love to compensate you 15% of the cost ($3150×0.15=$473).
Anyway our company would really cheekily requests your understanding that we have only around 5%in this order, so would you please try to accept:
- We make sure the second order will totally meet your requirements.
- We compensate you $250 in the second order first, another $223 in our third order.
If you could support us in this order, sure our company would love to feedback you more in the futurewhen you probably need the help from our side.
Your reply on the confirmation would be highly appreciated.
Best Regards,
Yours Xxx
未经允许不得转载：销售人 » 外贸订单有些问题，如何回馈客户
